TERMS OF SERVICE
Last updated on July 5 2023.
1. Who we are and how these Terms work
These Terms of Service (“Terms”) are a legal agreement between Postpaddy LLC (“Postpaddy”, “we”, “us”, “our”) and the person or entity agreeing to them (“Customer”, “you”). They govern your access to and use of Ads by PostPaddy (web and mobile apps), including any documentation, websites, dashboards, APIs, and related services (collectively, the “Service”).
By creating an account, clicking “I agree,” or using the Service, you accept these Terms. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization.
Not offered to EU/UK. The Service is not offered to residents of the European Union or the United Kingdom at this time. We may block signups and access from those regions. If you are located there, do not use the Service.
Age. You must be 18 years or older to use the Service.
2. The Service; Access Modes and Plans
2.1 Connect‑your‑own accounts (Subscriptions required). You may connect your own advertising accounts (e.g., Google Ads MCC or individual; Snapchat Business; Meta coming soon). Subscriptions gate features and limits (platform access, allowed campaign types, monthly spend ceilings). Current plan names are Starter, Growth, and Pro. Specific prices, limits, and features are published on our Pricing page and may change from time to time.
2.2 Use‑our‑ad‑account (PC credits; no subscription). Alternatively, you can run campaigns through Postpaddy’s own ad accounts for Google and Snapchat (“Use Our Ad Account”). In this mode you buy Party Credits (“PCs”) (Section 3) and you do not need a subscription. You acknowledge:
We are Advertiser of Record with the ad platforms for these campaigns.
We are not an authorized reseller/partner of those platforms.
Platform decisions (policies, disapprovals, suspensions, spend limits) are outside our control.
2.3 Platform & campaign availability. Features and supported campaign types may vary by plan and platform. Examples:
Meta: Messaging, Awareness, Traffic, App Installs, Leads/Conversions.
Snapchat: Awareness, Traffic, App Installs, Leads/Conversions (no Messaging).
Google: Search. We may add, modify, or remove features or integrations at any time.
2.4 Right to throttle/pause. We may set daily caps, and pause, throttle, or stop campaigns at our discretion for funding, risk, fraud prevention, security, or compliance reasons.
3. Party Credits (PCs)
3.1 Nature. PCs are prepaid, non‑transferable service credits with no cash value. They can only be used inside the Service to pay for advertising spend when you Use Our Ad Account.
3.2 Display and pricing. Budgets and spend display in PCs. We also show estimated currency equivalents (e.g., USD/NGN) on checkout, invoices, and dashboards for clarity. We do not publish a fixed exchange table or internal breakdown of PCs.
3.3 VAT (Nigeria). For Nigerian customers, VAT is included in PC pricing.
3.4 Expiry. PCs expire 6 months from purchase. We may, at our discretion, grant a one‑time extension upon written request.
3.5 Refunds. Refunds are available for unused and unallocated PCs only, to the original payment method. A 10% refund fee applies. Refunds are processed within 10–15 business days after approval. PCs that have been used or allocated to active or scheduled campaigns are not refundable.
3.6 Chargebacks. Initiating a chargeback for transactions involving used or allocated PCs violates these Terms. We may suspend or terminate your account, freeze campaigns, and offset any platform costs, penalties, or fees. A chargeback handling fee equal to the greater of USD $25 or 10% of the disputed amount may apply. We will submit evidence (e.g., campaign launches, allocation logs) to payment processors.
4. Subscriptions (Connect‑Your‑Own)
4.1 Billing & auto‑renewal. Subscription fees are billed in advance and auto-renew each period until canceled. No refunds for partial periods unless required by law. Changes to subscription pricing will be notified in advance and take effect on your next billing cycle.
4.2 Plan gating. Your plan may limit platform access, allowed campaign types (e.g., App Installs only on Pro), and monthly spend ceilings. If you exceed plan limits, we may throttle, suspend, or prompt you to upgrade.
4.3 Your platform bills. When you connect your own ad accounts, you remain responsible for direct payment of all platform bills, taxes, and charges to the platform.
5. Content, AI Outputs, and Compliance
5.1 Your content & responsibility. You are solely responsible for your ad copy, creatives, audiences, landing pages, and any content you publish or instruct us to publish.
5.2 AI‑generated outputs. The Service may suggest or generate ad copy, creatives, audiences, or optimizations using AI models. These outputs are not pre‑screened. You must review and approve them before use. We do not guarantee accuracy, legality, originality, or fitness for any purpose. Due to model behavior, outputs may be similar to those provided to others; no exclusivity is promised.
5.3 Platform policies & law. You must comply with all applicable laws and platform policies at all times. If a platform disables or limits ads due to your content, targeting, or conduct:
PCs already spent or allocated are non‑refundable; and
If you request our assistance with an appeal, we may charge a USD $50 admin fee per incident.
5.4 Prohibited uses. You may not use the Service for: crypto, adult content, gambling, political advertising; payday loans, weapons, hate speech, discriminatory targeting, misleading health claims, counterfeit goods, multilevel marketing, illegal drugs, deepfakes, or anything prohibited by the platforms.
5.5 Fairness & sensitive traits. You must not target based on sensitive or protected characteristics (e.g., health, religion, sexual orientation) where prohibited, or otherwise engage in discriminatory or unlawful practices.
5.6 No advice. Forecasts, recommendations, and dashboards are informational only and are not legal, compliance, or financial advice. Performance is not guaranteed.
6. Intellectual Property; License
6.1 Your ownership. You own your content and creatives. You grant Postpaddy a non‑exclusive, worldwide, royalty‑free license to host, copy, process, adapt, translate, transmit, display, and distribute your content as necessary to provide, maintain, secure, and improve the Service.
6.2 Our property. We retain all rights in the Service, software, and documentation. We may collect and own aggregated and anonymized data derived from Service operation (not identifying you) for analytics, benchmarking, and product improvement. We will not re‑identify such data.
7. Safety, Verification, and Enforcement
7.1 KYC. We may request know‑your‑customer information at any time and may suspend access until completed.
7.2 Suspension/termination. We may suspend or terminate your access immediately for violations, risk, fraud, non‑payment, chargebacks, or repeated platform policy issues. On termination, we revoke platform tokens and handle data per Section 9 (Retention).
8. Warranties, Disclaimers, and Liability
8.1 “AS IS”. The Service is provided “AS IS” and “AS AVAILABLE” without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, non‑infringement, accuracy, or availability.
8.2 Liability cap. To the maximum extent permitted by law, our aggregate liability for any claim arising out of or relating to the Service is limited to the total fees you paid to us in the 12 months before the event giving rise to liability (including subscriptions and PCs). We are not liable for any indirect, incidental, special, consequential, punitive, or lost profits damages.
8.3 Indemnities.
Your indemnity to us. You will defend and indemnify Postpaddy and its affiliates, officers, directors, employees, and agents from claims, damages, costs, and expenses (including reasonable attorneys’ fees) arising from your content, targeting, use of the Service, violations of law or platform policies, or your customers’ claims.
Our IP indemnity. We will defend and indemnify you against third‑party claims that the Service (as provided by us) directly infringes intellectual property rights, subject to your prompt notice and our sole control of the defense. Our obligations do not apply to combinations with items not provided by us, or to your content or instructions.
9. Data; Privacy; Security
Your use of the Service is also governed by our Privacy Policy (below). We implement reasonable technical and organizational measures, including encryption in transit and at rest, role‑based access, and monitoring. Incident notifications will be provided without undue delay (target 72 hours for material incidents).
10. Disputes; Governing Law
These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflicts rules.
Arbitration; class‑action waiver. Any dispute will be resolved by binding arbitration administered by the AAA under its rules. Class actions and jury trials are waived. Either party may bring a claim in small‑claims court if eligible.
11. Export, Sanctions, and Anti‑Corruption
You must comply with all applicable export control, sanctions, and anti‑corruption laws. The Service may not be used in embargoed countries or by prohibited parties.
12. Changes to the Service and Terms
We may modify the Service at any time. We will provide at least 7 days’ advance notice for material changes to these Terms via email and/or in‑app. Continued use after the effective date constitutes acceptance.
13. Miscellaneous
Assignment (with notice), force majeure, severability, waiver, and the usual boilerplate apply. If any part is unenforceable, the remainder stays in effect.
CONTACT US
In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:
